Staff Roles & Responsiblities 2020 (11.20.12.15)

Personnel Roles & Responsibilities Guide

2020-2021

E XECUTIVE T EAM

Jennifer M. Jolly, CCM General Manager jjolly@bocagrove.org

Manages all aspects of the club and POA, including its activities and the relationships between the club and its Board of Directors, members, guests, employees, community, government and industry. Coordinates and administers the club’s policies as defined by its Board of Directors. Secures and protects the club’s assets, including facilities and equipment.

Ron Marcucci Chief Financial Officer rmarcucci@bocagrove.org

Implements effective financial strategies developing annual operating budget, managing debt, improving revenue and maintaining a healthy financial position. Oversees cost and general accounting, accounts receivable/collection and payroll and risk management. Ensures compliance with all governmental agencies and tax laws. Reports to the General Manager. Supervises: Controller, Accounting Staff and IT

A CCOUNTING

Kelly Mammen Controller kmammen@bocagrove.org

Ensures general accounting principles are being followed in all areas of the Club. Maintains the General Ledger, Accounts Payable, Member Billing and Accounts Receivable, Payroll, and Financial Reporting. Reports to the CFO Supervises: Accounting Staff

Soraida Gonzalez Accounts Payable sgonzalez@bocagrove.org

Maintains accounting ledgers, verifies and posts account transactions. Verifies vendor accounts by reconciling monthly statements and related transactions. Ensures timely payment to vendors and staff. Reports to the Controller

Cecelia Kovago Accounts Receivable ckovago@bocagrove.org Processes all member payments and reconciles member accounts. Researches member statement disputes and reports delinquencies. Reports to the Controller

M EMBER S ERVICES

Valerie Roca Director of Membership Sales & Marketing vroca@bocagrove.org

Oversees all club marketing efforts to attract, acquire and retain members. Develops relationships with members, prospective members and Realtors. Reports to the General Manager Supervises: Communications Team and Social Events Manager

Jacqueline Carter Special Events Manager jcarter@bocagrove.org

Plans and orchestrates all social events and recreational activities for BG Kids. Creates an environment which fosters camaraderie among members and guests. Assists with the promotion of all Club events. Reports to Director of Membership Sales & Marketing

Annie Sanchez-Bogani Communications Coordinator asanchez@bocagrove.org

Assists with all club marketing efforts including external advertising and public relations. New member administration and application processing. Reports to Director of Membership Sales & Marketing

H UMAN R ESOURCES

Tiffany Pendola Human Resources Generalist tpendola@bocagrove.org

Oversees and monitors employee relations, ensuring compliance with regulations, managing budgets, assessing staffing needs, hiring employees, designing training programs, and developing compensation plans. Reports to the CFO

A DMINISTRATION

Ruth Padilla Executive Assistant rpadilla@bocagrove.org

Assists General Manager, CFO and Board of Directors as needed. Facilitates all board and committee meetings, prepares meeting materials, coordinates voting procedures and communicates accordingly. Completes a variety of tasks related to organization and internal communication. Responsible for confidential and time sensitive material. Reports to the General Manager and CFO

Paola Renteria Receptionist prenteria@bocagrove.org

Greets members and guests upon arrival. Responsible for dining reservation management and house guest registration. Provides administrative support to the Food & Beverage team. Reports to General Manager

POA

Gaby Joy POA Administrator gjoy@bocagrove.org

Administration of community related issues. Provides guidance to residents on compliance with ACC guidelines and assists with approval on home modifications. Reports to the General Manager

B tifi ti St d d C

it Q ti

David Aristil Director of Security daristil@bocagrove.org

Monitors, maintains and orchestrates the safety and security of the residents and their properties. Develops and maintains relationship with relevant governmental agencies. Supervises Security Team

C ULINARY O PERATIONS

Dominick Laudia, CEC AAC Director of Culinary Operations dlaudia@bocagrove.org

Leads the culinary department by developing menus, establishing departmental budgets and maintaining consistent food quality throughout all dining venues. Reports to the General Manager Supervises: Culinary Team, Stewards

David Sirko, CEC Chef De Cuisine dsirko@bocagrove.org

Ensures all kitchen operations run efficiently and effectively. Prepares menu, supervises line cooks and provides quality oversight to food preparation and presentation. Reports to the Executive Chef Supervises: Culinary Team, Stewards

Steven Miro Sous Chef smiro@bocagrove.org

Oversees Culinary operations, supervisor in charge when Executive Chef and Chef De Cuisine are absent. Assists with Menu Development, Training and Daily Operations. Reports to the Executive Chef

F OOD & B EVERAGE

Carla Hull Food & Beverage Manager chull@bocagrove.org

Manages all food & beverage operations including catering events. Evaluates staffing needs and follows department budget for allocations. Meets with members and guests to plan and execute private parties. Hires and trains the service staff. Reports to the General Manager Supervises: Dining Room Supervisor and all F&B staff

Craig Jarrett Dining Room Manager cjarrett@bocagrove.org

Supervises dining room operation and service staff. Provides quality control and ensures compliance with service standard guidelines. Maintains wine and liquor inventory controls and negotiates value pricing with vendors. Reports to Food & Beverage Manager Supervises: Servers, Runners and Bartenders

Mario Olarte Maître D’ molarte@bocagrove.org

Oversees dining room operations to ensure member satisfaction. Provides training to service staff. Maintains complete knowledge of menu offerings and service standards. Reports to the Food & Beverage Manager

F OOD & B EVERAGE

Adrian Lazar Dining Room Captain

Assists in overseeing and training of service staff. Performs the same work as service staff team members, to ensure efficiency and to exceed member satisfaction. Reports to Food & Beverage Manager

Rejane Renda Hostess rrenda@bocagrove.org

Greets members and manages table maintenance software, rolling silverware, answering phone, taking & processing delivery orders. Reports to Food & Beverage Manager

Morgan Vitaliano Hostess mvitaliano@bocagrove.org

Weekend Receptionist and assists with BG Kids events. Greets members and manages table maintenance software, rolling silverware, answering phone, taking & processing delivery orders. Reports to Food & Beverage Manager

G OLF O PERATIONS

Shawn Costello, PGA Director of Golf scostello@bocagrove.org

Directs all aspects of the Golf Operation. Works directly with Golf Committee to establish policies and procedures for the golf operation and ensures compliance. Manages departmental budget, provides strategic vision and proposed capital improvements. Reports to General Manager Supervises: Assistant Professionals, Golf Staff

Dan Pendola, PGA Head Golf Professional dpendola@bocagrove.org

Oversees daily golf operations. Maintains inventory of golf shop merchandise and monitors shop profitability. Communicates regularly with other departments to ensure departmental needs are met. Manages the outside golf operations. Reports to Director of Golf Supervises: Golf Staff

Phillip Gabes, PGA 1 st Assistant Golf Professional pgabes@bocagrove.org

Assists in the daily golf operations. Manages and monitors play sheet and arranges group play. Provides instructional lessons to members and guests. Coordination and execution of golf tournaments. Reports to Director of Golf Supervises: Golf Staff

T ENNIS O PERATIONS

Richard Centerbar USPTA Director of Tennis Elite Professional rcenterbar@bocagrove.org Designs, plans and implements tennis programs to include special events and clinics with a major focus on planning and developing the Tennis Program. Directs the daily operation of the tennis facility and serves as an ambassador to develop and maintain relationships with the local community. Reports to the General Manager Supervises: Tennis Professionals and Tennis Staff

Brett Kurtz USPTA Head Tennis Professional bkurtz@bocagrove.org

Oversees all tennis related activity including events and teams and day to day operations. Responsible for Junior Tennis programming and Pickleball. Reports to the Director of Tennis

Beth Freedman Tennis Administrator bfreedman@bocagrove.org

Tennis Shop management and court reservations. Welcomes members and guests while maintain complete knowledge of tennis related activities. Assists with BG Kids programming. Reports to the Director of Tennis

F ITNESS O PERATIONS

David Schlueter Director of Fitness dschlueter@bocagrove.org

Directs the fitness facility's operations. Manages budgets, monitors and purchases equipment as needed. Oversees trainers' interactions with members. Provides assessments as requested on nutritional guidance and training on correct use of fitness equipment. Reports to the General Manager Supervises: Personal Trainers and Fitness Staff

Jeanette Tannenbaum Personal Trainer

Greets members and provides general guidance on use of equipment. Ensures safety measures are being followed. Yoga instructor. Reports to Director of Fitness

G OLF C OURSE M AINTENANCE

Rafael Barajas, CGCS Director of Golf Course Operations rbarajas@bocagrove.org

Directs and administers all functions concerning golf course maintenance, golf course conditioning, and all associated personnel-related management. Responsible for all agronomic practices related to golf course conditioning. Responsible for monitoring that all state and federal laws are adhered to. Reports to the General Manager Supervises Golf Maintenance Staff

Claudia Talamantes Administrative Assistant ctalamantes@bocagrove.org

Assists the Director of Golf Course Operations with all administrative needs. Works directly with Human Resources to ensure all department personnel are properly processed. Coordinates vendor payments with the Accounting Department. Reports to Director of Golf Course Operations

Jose Nave Assistant Golf Course Superintendent

Golf course maintenance, POA maintenance, and Clubhouse Grounds maintenance. Supervisor when Director of Golf Course Operations is absent

G OLF C OURSE M AINTENANCE

Domingo Andres Second Assistant Golf Course Superintendent Golf course maintenance, POA maintenance, and Clubhouse Grounds maintenance

H OUSEKEEPING & M AINTENANCE

Emma Beltran Director of Housekeeping ebeltran@bocagrove.org

Ensures the Clubhouse and other common areas are clean and orderly. Responsible for the daily activity in the Ladies’ card room and locker room. Performs regular inspection of clubhouse areas and addresses concerns.

Reports to the General Manager Supervises: Housekeeping Staff

Roberto Rodriguez Director of Clubhouse Maintenance rrodriguez@bocagrove.org

Performs routine maintenance throughout the property. Assesses need for replacement and/or repairs to facility. Maintains inventory of equipment and replacement items. Designs and builds decorative structures for special events. Provides A/V set up for meetings and events.

Reports to the General Manager Supervises: Maintenance Staff

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