Personnel Roles & Responsiblities 2023

Personnel Roles & Responsibilities Summer 2023

E XECUTIVE T EAM

Jennifer M. Jolly, CCM General Manager jjolly@bocagrove.org | x101

• Manages and oversees all aspects of the Club and POA, including its activities and the relationships between the Club and its Board of Directors, members, guests, employees, community, government and industry. • Secures and protects the club’s assets, including facilities and equipment.

Mike Vizzi, CPA Chief Financial Officer mvizzi@bocagrove.org | x110

• Implements effective financial strategies developing annual operating budget, managing debt, improving revenue and maintaining a healthy financial position. • Oversees cost and general accounting, accounts receivable/collection and payroll and risk management. • Ensures compliance with all governmental agencies and tax laws. Reports to the General Manager. Carla Hull Director of Operations chull@bocagrove.org | x103 • Assists GM in the development and implementation of operational systems and processes • Oversees all facility maintenance and housekeeping • Manages major projects, renovations and licensing requirements Reports to the General Manager Cathryn Vaughn Director of Communication & Policy cvaughn@bocagrove.org | x102 • Oversees all membership communication, including social media, email, print and digital media. • Provides official records request, policy clarification, rules guidance and litigation support • Assistant to the General Manager Reports to the General Manager.

A CCOUNTING

Victoria Amorose Assistant Controller vamorose@bocagrove.org | x111 • Estoppel information for property closings, prorated assessments, and potential refund amounts on applicable closings. • Installment Plan inquires and general account assistance as needed • Supervises Accounting Team Reports to the CFO Joanne Hughes Accounts Payable jhughes@bocagrove.org | x112 • Vendor payments • Maintains accounting ledgers, verifies, and posts account transactions Reports to the Assistant Controller

Cecilia Kovago Accounts Receivable ckovago@bocagrove.org | x113 • Assists members with billing and statement inquiries • Member account updates to database (billing preferences, address, email, etc.) • Processes Member payments and researches billing errors Reports to the Assistant Controller

Open Position Human Resources • Oversees and monitors employee relations • Employee benefits • Payroll administration Reports to the CFO

M EMBERSHIP & C OMMUNICATIONS

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Jessenia Cucalon Director of Membership jcucalon@bocagrove.org | x201 • Assists with all questions regarding potential membership • Manages and maintains new member applications, orientations and wait list • Works with Realtors on property listings in the Community • Supervises Social Events Manager and Reception Reports to the General Manager

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Open Position Special Events Manager x613 • Plans and orchestrates all social events and recreational activities • Manages The Hive, The Swarm and all youth programming

• Oversees the youth activities Team Reports to Director of Membership

Paola Renteria Receptionist prenteria@bocagrove.org | x104 • Dining reservations and house guest registration • General information and assistance Reports to Director of Membership

Robert Aleman Communications Coordinator raleman@bocagrove.org | x205

• Email, website and mobile app assistance • Creates all marketing collateral for events • Manages all communication efforts Reports to Director of Communications & Membership

F OOD & B EVERAGE

Open Position Food & Beverage Director • Manages all Front of House Food & Beverage Personnel • Uses member feedback to assist Culinary and Catering developing menus

• Guest Satisfaction/Service Standards/Member Complaints • Create and implement training standards and initiatives • Supervises F&B Team Reports to the General Manager

Michael Rowley Food & Beverage Operations Training Manager mrowley@bocagrove.org | x310 • Maintains Set-up, service standards and training for F&B Operations:

Dining & Catering (Club Activity and Private Events) • Ambiance, Linen and Décor for Events & Buffets • Uniforms, Staff Appearance & Grooming Standards Reports to F&B Director

Velimir Mison Dining Services Manager vmison@bocagrove.org • Implements/Maintains service standards for Clubhouse Dining Facilities (Chippers & The Grove) • Supervision/Direction/Training of Service Staff for dining • Scheduling • Ensures Maintenance/Upkeep of all Clubhouse Dining Venues • Reports to F&B Director

Rejane Renda Food & Beverage Assistant / Lead Hostess rrenda@bocagrove.org • Reservations/Seating Arrangements • Holiday Takeout Orders • Oversees daily To-Go Operations • Training of new Host(ess) • Buffet Signs Reports to Dining Services Manager

C ULINARY O PERATIONS

Open Position Culinary Director x401

• Leads the culinary department by developing menus, adhering to departmental budgets and maintaining consistent food quality throughout all dining venues. • Develops relationships with vendors to ensure top quality • Oversees F&B budget, capital purchasing and inventory controls

• Supervises Culinary Team Reports to the General Manager

Jacob Hammell Chef De Cuisine jhammell@bocagrove.org | x420 • Supervises line cooks and provides quality oversight to food preparation and presentation. • Oversees, Banquet/Buffet, Oversees Kosher Food and Food Truck Operations Reports to Culinary Director

David Sirko, CEC Kitchen Manager dsirko@bocagrove.org | x420

• Ensures general quality control and consistency • Oversees pantry, bakery, and employee meals Reports to Culinary Director

Michael Edelen Purchasing medelen@bocagrove.org | x402 • Ordering/Procurement of all Food, Dry Goods, and Paper Products • Maintains Par Levels of Stock • Fulfills inter-departmental requisitions • Invoice Coding Reports to Culinary Director

G OLF O PERATIONS

Dan Pendola, PGA Director of Golf dpendola@bocagrove.org | x501 • Manages and oversees all golf shop and department operations and services • Oversees the development of operating procedures and training manuals for the golf operation. • Coordinate plans with the Food and Beverage Manager for all food and beverage needs, on-course food and beverage needs, banquets, outside events, and catering for all golf functions Reports to the General Manager Phillip Gabes, PGA Head Golf Professional pgabes@bocagrove.org | x502 • Makes recommendations for hiring and oversees the raining/supervision of all golf operations personnel. Assists with organizing and conducting club tournaments, outside outings, player development and related events • Supervise physical inventories of hard goods, present a diverse and desirable array of golf equipment Reports to the Director of Golf Rob DiMatteo Assistant Golf Professional rdimatteo@bocagrove.org | 500 • Administers MGA league event and Mixer event setup • Assists with all golf shop related tasks • Assists with Player development programs and clinics as well as conducts private golf lessons Reports to Director of Golf Beth Freedman Merchandise Manager bfreedman@bocagrove.org | x502 • In charge of buying and receiving of all soft goods and apparel • Conducts monthly inventory counts • Ensures professional appearance of all staff to club standards Reports to Director of Golf

R ACQUET S PORTS

Dan Stover Director of Tennis dstover@bocagrove.org | x610

• Designs, plans and implements tennis programs to include special events and clinics with a major focus on planning and developing the overall Program.

• Directs the daily operation of the tennis facility Temporarily Reports to the Director of Operations

Richard Centerbar Emeritus Director of Tennis rcenterbar@bocagrove.org | x701 • Responsible for Ladies Team Tennis • Teaches weekly clinics/lessons • Oversees Racquet Sports events Reports to Head Tennis Pro

Brett Kurtz Tennis Professional

bkurtz@bocagrove.org | x700 • Responsible for Junior Tennis • Teaches weekly clinics/lessons • Oversees Ladies team practice Reports to Head Tennis Pro

Aaron Bristol Pickleball Professional

abristol@bocagrove.org | x700 • Teaches weekly clinics/lessons • Organizes interclub matches Reports to Head Tennis Pro

F ITNESS O PERATIONS

David Schlueter Fitness Manager dschlueter@bocagrove.org | x612 • Manages the Curve fitness and aquatics • Provides personal training and oversees contract trainers • Provides assessments as requested on nutritional guidance and training on correct use of fitness equipment. Temporarily Reports to the Director of Operations Daniyel Gavrilov Director of Sports & Wellness dgavrilov@bocagrove.org | • Oversees the Sports & Wellness facilities and programming including Fitness and Aquatics • Ensures members receive personal training, clinics, classes and instruction in a personalized and professional atmosphere • Monitors programming based on facility usage, member needs and financial goals. Reports to the General Manager

C LUBHOUSE O PERATIONS

Emma Beltran Housekeeping Manager ebeltran@bocagrove.org | x130 • Ensures the Clubhouse and other common areas are clean and orderly. • Responsible for the daily activity in the Ladies’ card room and locker room. Reports to the Director of Operations

Roberto Rodriguez Maintenance Manager rrodriguez@bocagrove.org | x140

• Performs routine maintenance throughout the property. • Assesses need for replacement and/or repairs to facility • Maintains inventory of equipment and replacement items. Reports to the Director of Operations

G OLF C OURSE M AINTENANCE

Shannon Easter Golf Course Superintendent seaster@bocagrove.org | x801

• Directs and administers all functions concerning golf course maintenance, golf course conditioning, and all associated personnel-related management. • Responsible for all agronomic practices related to golf course conditioning. • Supervises Golf Course Maintenance and Landscaping Reports to the General Manager

Claudia Talamantes GCM Administrative Assistant ctalamantes@bocagrove.org | x802

• Assists the Golf Course Superintendent with all administrative needs. • Works directly with Human Resources to ensure all department personnel are properly processed. Coordinates vendor payments with the Accounting Department. Reports to Golf Course Superintendent

POA

Gaby Joy, CAM Property Manager gjoy@bocagrove.org | x202 • Responsible for the day-to-day operations within the Community including compliance with all governmental agencies • Works with the ACC to ensure home curb appeal, streetscapes and roadways are within regulation and homeowners are following rules • Oversees contract security personnel Reports to General Manager Rosline Perez Administrative Assistant rperez@bocagrove.org | x200 • Tracks and reports ACC violations, rule violation and traffic • Maintains records for ACC meetings, home improvement inquiries Reports to POA Manager

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