Personnel Roles & Responsiblities 2023

F OOD & B EVERAGE

Open Position Food & Beverage Director • Manages all Front of House Food & Beverage Personnel • Uses member feedback to assist Culinary and Catering developing menus

• Guest Satisfaction/Service Standards/Member Complaints • Create and implement training standards and initiatives • Supervises F&B Team Reports to the General Manager

Michael Rowley Food & Beverage Operations Training Manager mrowley@bocagrove.org | x310 • Maintains Set-up, service standards and training for F&B Operations:

Dining & Catering (Club Activity and Private Events) • Ambiance, Linen and Décor for Events & Buffets • Uniforms, Staff Appearance & Grooming Standards Reports to F&B Director

Velimir Mison Dining Services Manager vmison@bocagrove.org • Implements/Maintains service standards for Clubhouse Dining Facilities (Chippers & The Grove) • Supervision/Direction/Training of Service Staff for dining • Scheduling • Ensures Maintenance/Upkeep of all Clubhouse Dining Venues • Reports to F&B Director

Rejane Renda Food & Beverage Assistant / Lead Hostess rrenda@bocagrove.org • Reservations/Seating Arrangements • Holiday Takeout Orders • Oversees daily To-Go Operations • Training of new Host(ess) • Buffet Signs Reports to Dining Services Manager